Business Coaching
Case study
Understand values and behaviour in your business
Taking your business through a values journey is a powerful process that can be done at any stage of the business life. The foundation of your business success comes from your values and beliefs.
Values underpin how your business will engage and are a platform to lead from. Your core values shape the culture of your business and build on your business identity.
Through values you can understand strengths and align your business for retaining staff. Most of all you will understand others instinctive behaviours.
Reach your business growth goals. Chat to us today
Let us know when suitsMake great business decisions
Biznorth is experienced in developing business strategy. This encompasses understanding the decision making process. There are many aspects to decision making and the first step is to ‘know the facts’. Evidence shows that removing emotion from the process leads to great business decisions. Remember, ‘it’s not personal’.
Biznorth will work with you to help you make sound decisions that lead to business success.
Building customer services skills
Your customers are precious , they should be treated with respect, kindness and knowledge. The ability to communicate effectively, solve problems and encourage continuous return for your services is the stalwart of every business.
Sometimes in customer service we and our team will take our eye off the ball, to which there are some terrible consequences. We take a holistic view of your customer service skills combining value alignment, behaviour, skill and attitude.
Lead and Manage People
To attract and retain quality staff is to invest in those who manage them. The skill level of your leaders is directly linked to the workplace satisfaction and productivity of your team.
Learn how your own behaviour and emotional intelligence impacts employee behaviour. Understanding your own capacity to be aware of and control your own emotion is what makes up emotional intelligence and is essential to great leadership.
Biznorth will work with your leadership team to help understand the difference between leadership and management. Both management and leadership are very important roles that complement each other.
Want to know more about how we can help?
Let us know when suitsAttract and retain talent through people strategy
Do you want to get the best people into your business to fulfil your organisation's potential? Having a people strategy, no matter if it is attracting, training, or retaining staff will assist you to understand the potential and capabilities of your people.
Biznorth will work with you to design communication strategies and work allocation pathways that lead to success. This means the right jobs will be allocated to the right people.
Case study
Clear vision was pathway to success
When Sam decided to start her own home clothing design business, she did it the cautious way. Sam stayed in her government position using her long service leave to develop her small business. Sam was always passionate about designing and sewing her own clothes. This meant she had the equipment ready to get her business started at minimal cost. However, a few problems arose that she had not expected. Sam didn’t like spending the time preparing for a client and didn’t know how to factor this into a quote. Her main problem was that she had an idea of what she wanted her business to be, but her customers wanted different things. One customer wanted her to make 20 business shirts, but Sam was more interested in creating bespoke clothing.
Sam came to us for help defining her business. We started working with Sam to gain clarity around who she would be servicing. We helped Sam define clear business goals and create a clear vision and values. We showed Sam how she could use technology to improve her business processes. We
helped her set-up a cloud-based booking system and an online accounting system for quoting and invoicing. This decreased the time she needed to spend on administrative tasks.
Once she understood who her clients were and what they wanted she was off and running.
BUSINESS DEVELOPMENT AND REVIEW
Looking for some support?
We provide support to businesses looking to innovate. We are part of the Department of Business, Trade and Innovation Growth Program offered to small businesses that have been established for 3 years or more with a turnover of around $300K. You can get up to 80% rebate when approved.
Talk to a Small Business Champion today
Training programs for managers and supervisors
We believe that good training results in behaviour change. Behaviour change starts at the supervisor level.
Successful Supervision
is a program to instil the fundamentals of human behaviour, manage tough conversations, implement HR policy and learn the fundamentals of good HR practice.
Leadership
coaching will teach leaders and managers how to develop transformational actions across the business. Leadership coaching is the understanding of each and every individual that contributes to the end result. The engagement of your people to be part of the vision of your business is essential to achieving results. We will work with you to develop your people’s leadership which will help you to retain great people.
Management
training is about action, it’s the process of getting things done through and with people. We will design this program to meet your needs. As leadership skills complement management skills, we will work with you to integrate the two components to create greatness in your business.
Train the trainer at work
program is for people who need to demonstrate skills and tasks. We teach you how to prepare, how to breakdown the task and how to provide feedback.
“Train people well enough that they will leave.
Treat them well enough so they stay”
Richard Branson
