Qty available: 1 SKU: QCSE

Quality Customer Service

Our world is becoming so two dimensional when it comes to service and this session is about changing that.

Quality is providing accurate sincere and authentic personal contact that makes an impression. The best advertising is what others say about your service. In this workshop you will determine your personal values and how that aligns with the business you own or work in.

You will learn that your service is much more than the point of sale and that you make a difference to others lives in the way you make them feel about buying services and products from you or your business. Dynamic, challenging and thought-provoking you will learn to speak the language of your customer as you listen to understand rather than to reply. There is plenty of time for a good reply and then it will be sensational.

You will learn the four customer objections in no matter what area of customer service you are involved.

Are you in customer service? Yes, you are!

Everyone who has contact with others is exchanging knowledge, product and techniques to improve areas of living and service.

Date: 10 April 2018 Time: 8:30 am to 4:00 pm
Venue: Biznorth HQ, Unit 18, 119 Reichardt Road, Winnellie
Register: Click "Add to Cart" to select this or email:  info@biznorth.com.au for more information